You can contact us via email or through the contact form on our website. We aim to respond within 1–2 business days.

Alessia Jade operates primarily online. Physical retail locations or pop-up events will be announced on our website and social channels.

Yes. We work with trusted manufacturing partners who uphold ethical labour practices and quality standards.

Custom orders are not currently available. Please subscribe to our newsletter for updates on future offerings.

Alessia Jade ships to selected destinations worldwide. Available shipping options will be displayed during checkout based on your delivery address.

Orders are dispatched from our fulfilment partners and distribution locations servicing Australia and selected international markets.

Most in-stock orders are dispatched within 1–3 business days. During launches, promotional periods or public holidays, dispatch times may be slightly longer.

Dispatch refers to when your order leaves our warehouse. Delivery refers to the time it takes for the carrier to deliver your parcel after dispatch.

Delivery times vary depending on location, shipping method and carrier. Estimated delivery timeframes are provided at checkout where available.

Express shipping may be available for selected destinations and will be displayed at checkout.

Shipping costs vary based on your location, order value and selected delivery method. Final shipping costs are calculated during checkout before payment.

Free shipping may be available on selected orders, campaigns or regions. Any applicable offer will be displayed at checkout.

International delivery may be available to selected countries. Availability will be shown during checkout.

International orders may be subject to customs duties, import taxes or local charges imposed by your country. These charges are the responsibility of the recipient unless otherwise stated.

Yes. Once your order has been dispatched, tracking information will be emailed to you.

Tracking updates may take time to appear after dispatch. If your tracking has not updated after several business days, please contact us.

Delivery carriers occasionally experience delays beyond our control. If your parcel appears significantly delayed, please contact us and we will assist where possible.

If your parcel appears lost in transit, please contact us and our team will work with the carrier to investigate.

Parcels returned due to incorrect delivery details, failed delivery attempts or non-collection may incur additional shipping charges for redelivery.

Please contact us immediately. Once an order has been processed or dispatched, modifications or cancellations may not be possible.

We accept secure payment methods displayed at checkout, including major credit and debit cards and selected express payment options.

Available Buy Now, Pay Later providers will be displayed during checkout where applicable.

Available currencies may vary depending on your location and selected market.

Yes. Payments are processed through secure, encrypted payment gateways.

Payment is processed at the time your order is placed.

Available payment combinations depend on the payment providers offered during checkout.

Where available, gift cards can be redeemed during checkout.

Yes. Discount codes can be entered during checkout.

Discount codes may have expired, reached usage limits, been entered incorrectly or may not apply to the items in your cart.

Yes. Alessia Jade products are covered for manufacturing faults and workmanship defects under normal use.

The warranty covers manufacturing faults relating to materials, construction or workmanship.

Normal wear and tear, accidental damage, misuse, scratches, staining, water damage, overfilling, improper storage or incorrect care are not covered.

Please contact us with your order number, photographs and a description of the issue.

Please contact us before arranging repairs, as unauthorised repairs may affect warranty eligibility.