Refund policy

SECTION 1 – DISCOUNTS AND PROMO CODES

• Our 10% Welcome Discount applies only to full-priced orders and cannot be combined with any other offers or discounts. Sale items are excluded. The welcome discount code will be emailed to you upon subscribing to our mailing list. If you do not receive the code, please contact us at info@alessiajade.global.
• Combo bundle discounts are available exclusively on full-priced products and cannot be combined with any other discounts. Only one discount can be applied per order.
• We want to keep our carbon footprint to a minimum. Products purchased are not eligible for change-of-mind returns. Please choose carefully when purchasing your items.

 

SECTION 2 – PRODUCT INFORMATION AND ORDERS

• While we make every effort to display accurate images of our products' colours, slight variations may occur due to differences in screen settings, lighting conditions, and other factors.
• Products featuring printed or embossed surfaces may show natural variations between pieces. These variations make each piece unique.
• We strive to ensure that all details, descriptions, and prices listed on our website are correct. However, errors may occur. We reserve the right not to fulfil orders where inaccuracies or outdated information regarding product pricing, descriptions, shipping, or payment terms are identified.

 

SECTION 3 – USE OF YOUR INFORMATION

• When you make a purchase from our store, we collect personal information such as your name, address, and email address as part of the transaction process.
• While you browse our website, we also automatically receive your computer’s Internet Protocol (IP) address. This helps us understand your browser type, operating system, and improve your browsing experience.
• Email and SMS Marketing: With your consent, we may send you updates about our store, including new product releases, promotions, and other relevant news via email or SMS.

 

SECTION 4 – CONSENT

How do we obtain your consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or process a return, we assume your consent to collect and use that information solely for the specified purpose.

If we request your personal information for an additional purpose, such as marketing, we will explicitly seek your consent or provide an opportunity for you to decline.

How do you withdraw consent?
If you change your mind after opting in, you may withdraw your consent to our collection, use, or disclosure of your information at any time by:

• Clicking the ‘unsubscribe’ link at the bottom of our marketing emails.
• Clicking the ‘unsubscribe’ link in SMS messages.
• Contacting us via email at info@alessiajade.global.
• Mailing us at: Alessia Jade, PO BOX 204, 1360 Pittwater Road, Narrabeen, NSW, 2101, Australia

Please note that if you unsubscribe from one communication method (e.g., SMS), we may still contact you via other channels to which you have subscribed (e.g., email).


 

SECTION 5 – DISCLOSURE

We may disclose your personal information if required by law or if you breach our Terms of Service.


 

SECTION 6 – SHOPIFY

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products and services to you.

Your data is securely stored through Shopify’s databases, data storage, and general applications, all protected by a firewall.

Payment:
When you use a direct payment gateway to complete a purchase, Shopify stores your credit card data. This information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete the purchase, after which it is deleted.

All direct payment gateways comply with PCI-DSS standards, managed by the PCI Security Standards Council, which includes major brands like Visa, Mastercard, American Express, and Discover. These standards ensure the secure handling of credit card information by both our store and its service providers.

For additional details, you can review Shopify’s Terms of Service and Privacy Statement.


 

SECTION 7 – THIRD-PARTY SERVICES

Third-party service providers collect, use, and disclose your information only as necessary to perform their services for us.

However, certain providers, such as payment gateways and payment processors, have their own privacy policies regarding the information we are required to share for purchase-related transactions. We recommend reviewing their privacy policies to understand how your information will be managed.

Keep in mind that some providers may operate in jurisdictions different from yours or ours. Therefore, your information may become subject to the laws of the jurisdiction where those providers or their facilities are located.

Once you leave our website or are redirected to a third-party site, this Privacy Policy and our Terms of Service no longer apply.

Links:
External links on our site may direct you to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

Google Analytics:
We use Google Analytics to collect information about store visits and user activity, such as pages viewed.


 

SECTION 8 – SECURITY

To safeguard your personal information, we implement reasonable precautions and adhere to industry best practices to protect against loss, misuse, unauthorised access, disclosure, or destruction.

When you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of online transmission or electronic storage is completely secure, we comply with PCI-DSS requirements and follow widely accepted industry standards.


 

SECTION 9 – COOKIES

Below is a list of cookies we use. You may choose to opt out of cookies.

• _session_id: Unique token, sessional. Allows Shopify to store session details (e.g., referrer, landing page).
• _shopify_visit: No data held. Persistent for 30 minutes; tracks the number of visits.
• _shopify_uniq: No data held. Expires at midnight (local time) the next day; counts visits per customer.
• cart: Unique token, persistent for 2 weeks; stores cart contents.
• _secure_session_id: Unique token, sessional.
• storefront_digest: Unique token, indefinite; determines site access for password-protected stores.
• PREF: Set by Google, persists for a short time; tracks visitor origin and activity.

 

SECTION 10 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your state or province of residence. If you are the age of majority, you also consent to allow any minor dependents to use this site.


 

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Updates take effect immediately upon posting. Material changes will be communicated here so that you are informed about what information we collect, how it is used, and under what conditions we may disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owner to ensure continued product and service availability.


 

SECTION 12 – PRIVACY

We are committed to protecting your personal information. All details we request are essential for processing your order.

You may choose to receive updates about new products, promotions, and offers by consenting to our marketing communications. We will only send marketing messages if you have opted in, and you can unsubscribe at any time.


 

SECTION 13 – INTELLECTUAL PROPERTY

Using this site and its contents does not grant you rights to any copyrights, trademarks, designs, or other intellectual property related to our products and content.

All intellectual property, including third-party trademarks or designs displayed on this site, is protected under applicable laws. You are permitted to use this content only as expressly authorised by Alessia Jade. Reproduction or redistribution of any content is strictly prohibited.


 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@alessiajade.global or by mail at Alessia Jade PO BOX 204, 1360 Pittwater Road, Narrabeen, NSW, 2101, Australia. 

Acuity Agencies Pty Ltd t/a Alessia Jade, ABN 20 606 853 945.

 


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@alessiajade.global. Please note that returns will need to be sent to the following address:

PO BOX 204, 1360 Pittwater Road, Narrabeen, NSW, 2101, Australia 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@alessiajade.global.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alessiajade.global